Your Data Protection Is Our Priority

vworld2 ("we", "our platform") cares about the privacy of every user who registers and uses our services. This Privacy Policy explains the types of information we collect, the purposes for which it is used, how it is protected, and the rights you have as a member.

This policy applies to everyone who accesses the vworld2 website, creates an account, makes a deposit or withdrawal, uses live chat or support email, and uses any service provided by this platform. By continuing to use our services after this policy is updated, you are considered to have read and accepted the terms presented.

We collect information from you in several situations, including:

• Account registration: Full name, date of birth (for age verification — you must be 21 years of age or older), email address, mobile phone number and the password you set yourself.
• Identity verification (KYC): A copy of your MyKad or passport, a selfie with your identity document, and in certain cases, proof of your current residential address.
• Financial information: E-wallet details (Touch 'n Go eWallet), bank account number for FPX or DuitNow purposes, and deposit and withdrawal transaction data. We do not store full credit or debit card details.
• Usage data: IP address, device and browser type, login and logout records, game and betting history, and content preferences within the platform.
• Communications: Messages you send via live chat and email to our support team.

We only request information that is genuinely needed to operate the service and meet regulatory requirements.

The information collected is used for the following purposes:

• To verify your identity and age (minimum 21 years) during registration and periodic reviews.
• To process deposits and withdrawals securely, including via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency (USDT, BTC, ETH).
• To manage your account and provide support via live chat and email in Malay and English.
• To fulfil international licensing obligations, including fraud prevention and anti-money laundering (AML).
• To send promotional information and service-related updates, provided you have agreed to receive them.
• To improve the user experience based on usage data collected in aggregate and anonymous form.
• To detect suspicious activity or unauthorised access attempts to your account.

vworld2 does not sell or rent member personal information to any third party for marketing purposes. However, in certain situations, we may share information with:

• Payment service providers: Entities that process your financial transactions (for example: FPX gateway providers, e-wallet operators) to enable deposits and withdrawals to be processed correctly.
• Game software providers: Game studios that supply content to our platform may receive the statistical data needed to operate.
• Regulatory bodies: When required by the licensing authority that issued our licence, or to comply with a valid court order.
• Cybersecurity firms: Service providers that help us detect and prevent fraud, hacking or account misuse.

Every third party involved is subject to strict confidentiality agreements and is prohibited from using your data outside the agreed scope.

The vworld2 website uses cookies and similar tracking technologies to improve the user experience. Cookies help us identify your session, store login preferences, and maintain account security.

There are two types of cookies we use: session cookies (which are automatically deleted when you close your browser) and persistent cookies (which are stored on your device for a set period for convenience purposes). You can reset your cookie settings in your browser at any time, but this may affect certain functions within the platform.

We retain your personal information for as long as your account is active or as long as it is needed to provide services to you. When an account is closed, we will retain certain records — specifically financial records and identity verification — for the period required by licensing and relevant legal obligations.

Once the required retention period ends, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity.

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, destruction or accidental disclosure. These measures include:

• SSL/TLS encryption for all data communication between your device and our servers.
• Two-factor authentication (2FA) available as an additional layer of protection for your account.
• Continuous security monitoring and system penetration testing conducted on a regular basis.
• Tiered access controls to ensure only authorised staff can view sensitive data.
• Password storage using irreversible hashing methods.

Although we take all reasonable steps, no security system is completely invulnerable. We therefore encourage you to also keep your own account password and login information secure.

As vworld2 operates under international licensing, your data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that the data transfer is carried out in compliance with recognised data protection standards, and that the receiving party is subject to an equivalent level of data protection.

vworld2 reserves the right to amend this Privacy Policy from time to time in line with legal developments, licensing requirements or changes in our business practices. Any material changes will be clearly displayed on this website together with the new effective date.

We encourage you to review this page regularly to ensure you are always aware of how we manage your privacy. Continued use of the vworld2 platform after any changes is considered acceptance of the updated policy.